Any item can be returned within 7 days for any reason for a full refund (excluding postage). Once we have received your products back in the same condition they where supplied we will issue the refund.
All returns must include your name, address and order id (eg 10000034, this can be found on your order confirmation email) and we suggest you obtain proof of posting as we will not be responsible for items that are lost in the post.
If you have a problems when you receive your order, please let us know as soon as possible, using our contact form and we will do our best to sort it out for you.
Damaged items must be photographed including the packaging and a copy e-mailed to us within 48 hours so a claim can be made from Royal Mail.
The Beads & Bows team