Welcome to Beads and Bows

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Beads and Bows

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By shopping with Thornit Ltd (beadsandbows.co.uk) you agree to the following terms and conditions:

These terms and conditions must be interpreted under the laws of England and Wales.
These terms and conditions may change without prior notice and will not affect your statutory rights.
You must be at least 18 years of age to purchase on-line products.
The prices quoted on this website are valid for internet sales only.

Distance Selling

Our terms and conditions comply with UK legislation, including the new Distance Selling Regulations and are designed to ensure that all of our customers can shop easily and with confidence through Thornit Ltd. The use of this site indicates your acceptance of these terms and conditions. We are not responsible to you if you are unable to access our Internet service for any reason that is beyond our control.

Intellectual Property

Thornit Ltd owns all rights to the design of, the images and all of the information provided on our website, copyright, trademarks and other intellectual property rights protect them. Thornit Ltd, its logo and all of our imagery are registered trademarks. You must not copy or use any of the information provided by our website for any other purpose than for the purchase of radiators and related goods from us.

Accepting orders and security

Before we accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make to confirm your identity. This assists us to protect you and us from fraudulent transactions.

When the initial confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we e-mail a copy of your 'Order Confirmation'. We reserve the right to cancel any order at any point, where an error has been made with pricing or where we are unable to supply the goods for any reason. Where any supply or pricing issue arises we will always contact you in an effort to resolve the issue to your satisfaction.

Links

Thornit Ltd may contain links to third party websites or services which are not operated by our company. In these instances Thornit Ltd is not responsible for the content as it is not controlled by us. You must refer to the destination terms and conditions to ascertain you rights.

Delivery and Liability

Please see our delivery information page

Cancellations/Returns

Please see our returns information page

Indemnity

You agree to indemnify, defend and hold harmless Thornit Ltd , its directors, officers, employees and affiliates from any and all third party claims, damages, liability and/or costs (including, but not limited to legal fees), arising from, without limitation, your use of Thornit Ltd's services, your breach of the Terms and Conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Description and Samples

All samples, drawings, descriptive matter, specifications and advertising issued by us and any descriptions or illustrations contained in our range are issued or published for the sole purpose of giving an approximate idea of the products described in them, they are to be used as guidance only. They will not form part of these Terms.

Technical

All technical data, measurements and other information are in accordance with the manufacturer's terms of reference at the time of going to press. Each manufacturer reserves their individual rights to change, alter or discontinue products as illustrated within our product range. You are advised to confirm at the time of ordering that the published technical data in our range.

Printing & Pricing Errors

We try to be very competitive with our prices but should a product be listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price. (Errors and Omissions Accepted).

We use professionally captured images and in some instances photo colours are adapted for the web. We cannot be held responsible if the colour you buy is not exactly as it appears in the flesh.

All prices are in £s sterling and inclusive of VAT at 20%. If a delivery charge is specified on the delivery section of this website then the delivery address doesnt fall within a standard UK mainland postcode or our free delivery threshold.

We accept most major credit and debit cards these include Visa, MasterCard, Electron, Solo and Switch. We will require cardholder's full details including name, address and telephone number as registered with the bank. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. As well as through the online payment on Thornit Ltd, we can also accept payment via telephone by credit or debit card, however we are unable accept payment by any other methods e.g. Cheque or postal orders. We reserve the right to cancel your order if for any reason we deem the transaction to be fraudulent and in this instance your card will be refunded.

For our own safety, before we can process an order using credit/debit cards we require a home/billing address which matches the card's details. To help prevent fraud, under no circumstances can we allow a customer to collect a radiator from any of our suppliers. Radiators must be delivered to a specified address which belongs or is affiliated with the customer, so that at a later date if anything does prove to be suspicious/fraudulent, there is a way to track those parties.

Force Majeure

Thornit Ltd will not be under any liability whatsoever in the event that the company is prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

Free Gifts

Thornit Ltd may offer free gift promotions. Under the terms of the Sale and Supply of Goods to Consumers Regulations 2002 free gifts linked to the purchase of a particular product or a specified value form part of that purchase contract. In the event that you wish to return that purchase, then the free gift must be returned to us at the same time.

Publication of Comments Online

You agree that we can publish any comments that you send to us concerning the quality of our service or products on our website. We may use your name and town of residence, but we will not publish your email address, telephone number, website address or street address.

We aim to exceed our customer expectations each and every time, however there may be rare occasions when a customer feels that they have not been treated fairly. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog or other online resource you agree to write to the customer services manager explaining the problem and allow us 14 days to investigate and resolve the problem and/or respond in writing (see: Complaints). If you are still unsatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view.

Needless to say publication of negative material that is untrue will result in an action for libel against the publisher.

Complaints

We try very hard to provide high quality customer service but we are only human and we do make mistakes, (we promise though that if we do, we will do our best to put them right).

We take complaints very seriously indeed, as each one represents an opportunity for us to improve. If you do wish to complain then please e-mail us at beadsandbowsuk@gmail.com or telephone 01246 766062 - 9.00am - 5.00pm, Monday to Friday. We will endeavour to acknowledge your complaint within 3 working days.

Last updated 7th April 2016. Subject to change without notice.

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